Quote Faster,Sell Smarter
Complex product catalogues, multi-step quotes, and orders that bounce between CRM and billing slow every sale. We build the sales and order platforms that fix it, integrated with your CRM and BSS, and use AI to keep the data behind them clean.
- Operators
- ISPs & fibre providers
- Resellers & comparison sites
- B2B connectivity
Where the hours go
For telecoms businesses, the same three problems come up again and again.
Quotes take days
Complex catalogues and pricing rules mean every B2B quote needs an expert and a spreadsheet.
Orders fall through the cracks
Orders bounce between sales, CRM, and billing systems, and failures surface only when a customer chases.
Data you can't trust
Duplicate accounts and inconsistent records make pipeline and churn reporting guesswork.
Where software & AI pay off
The systems with the fastest payback, most of them already proven in production.
Guided quoting
Sales portals that guide reps through complex catalogues and pricing rules to an accurate quote in minutes.
<1hrquote-to-contract cycle on a B2B sales platform we built
Order orchestration
Orders validated and pushed through your CRM and BSS automatically, with exceptions routed to a person.
100%pipeline visibility on the same platform
Customer & account data cleansing
Deduplicate and normalise customer and account records across CRM and billing so reports finally add up.
Up to 80%fewer duplicate records in client CRMs
Support assistants
Assistants that answer staff and customer questions from your own product, pricing, and policy documents, and say so when they don't know.
Grounded in your documents, with a person in the loop for anything sensitive.
Proof, not promises
Systems we've designed, built, and run for telecoms businesses.
Sales portal & engine
The challenge
A complex B2B sales cycle ran on multiple systems, with slow quotes and little visibility of the pipeline.
What we built
A central sales platform with complex product catalogues, guided quoting, order orchestration, and CRM/BSS integration.
- <1hrquote-to-contract cycle
- 100%pipeline visibility
Want the full picture?
Get in touch and we'll send you detailed case studies relevant to your use case.
“We have been working with Happen Software over the last few years and they have been exceptional both in terms of understanding the task we are trying to achieve and delivering the final product, we are very happy with the service, the team, and the work.”
Chris Peters
Fibre Compare
Start small. Prove it. Then scale.
Whether it's new software, a rebuild, or AI, every engagement follows the same path. Each step has a fixed scope and a clear deliverable, and you decide whether to go further.
Free Strategy Call
30 minutes · Free
Talk through your operations, systems, and goals with a senior engineer. You'll leave with concrete next steps, whether or not we work together.
Assessment
1–2 weeks
We map your workflows and systems, find where time and money go, and give you a prioritised plan: what to build, fix, or automate with AI, with cost and risk for each.
Prove It
2–4 weeks
A working AI proof of concept on your real data, or a first working slice of new software, so you see real results before committing to the full build.
Build & Integrate
Weeks, not years
We engineer the production system, integrate it with your tools, migrate your data, and ship in increments you can see every week.
Run & Improve
Ongoing
We keep it secure, monitored, and improving under an SLA, and keep finding the next win on your roadmap.
FAQs
Yes. CRM and BSS integration is central to the sales and order platforms we build. We work from your systems' APIs and data models and add validation so bad orders never reach billing.
Mostly behind the scenes: cleaning customer and account data, validating orders, and answering product and policy questions for staff and customers. We start where the data is messiest and the manual effort is highest.
No. Our process is built for teams that can make decisions quickly, from ISPs and resellers to larger operators. We start small, prove the value, and scale from there.
With a free 30-minute strategy call with a senior engineer. We'll talk through your operations and systems and suggest practical next steps, whether or not we work together.
If it makes sense, the next step is a short, fixed-scope assessment, so you know exactly what you'd get, and what it would cost, before committing to a build.
Speed up your quote-to-cash
Book a free 30-minute call with a senior engineer. We'll look at how quotes and orders move through your business and where software and AI can remove the friction.
- Senior engineers, never trainees
- 3+ year average client relationships
- Offices in Ireland & South Africa