Move Freight,Not Paperwork
Claims, proofs of delivery, supplier invoices, and returns still eat hours of admin in most logistics businesses. We use AI to read, check, and route that paperwork automatically, and build the operational software that ties it all together.
- Freight & courier
- Warehousing & 3PL
- Distribution
- Reverse logistics
Where the hours go
For logistics businesses, the same three problems come up again and again.
Claims checked by hand
Checking every claim against contracts, rates, and policies is slow, and every missed check leaks revenue.
Drowning in documents
Waybills, proofs of delivery, customs forms, and invoices arrive as PDFs, photos, and emails that someone has to re-key.
No real-time picture
Data is split across your TMS, WMS, spreadsheets, and inboxes, so exceptions surface only when a customer complains.
Where software & AI pay off
The systems with the fastest payback, most of them already proven in production.
Claims & contract checks
Parse claims, compare them with contract terms and policies, and flag exceptions for a person to decide.
40%faster claim resolution, with less revenue leakage
Document capture
Pull data from waybills, proofs of delivery, and supplier invoices and push it straight into your TMS, ERP, or finance system.
Doubtful documents go to a person; everything else flows straight through.
Dispatch & routing
Automated dispatch and routing engines, driver tools, and customer apps that replace manual planning.
30%lower operational costs on a delivery platform we built
Returns & field operations
Offline-capable mobile apps and workflow engines that digitise returns and field processes end to end.
99%+data accuracy from field operations across 700+ users
Exceptions & insights
Ask questions of your operational data in plain English and get alerted when deliveries, costs, or SLAs start to drift.
Answers come only from your own data, with sources.
Proof, not promises
Systems we've designed, built, and run for logistics businesses.
Claims & contract checks
The challenge
Claims were checked against contracts and policies manually. It was slow, and revenue slipped through the gaps.
What we built
Document intelligence that parses claims, compares them with contract terms, and flags exceptions for a person to decide.
- 40%faster claim resolution, with less revenue leakage
Delivery platform
The challenge
The business needed one system to take orders, dispatch drivers, and keep customers informed.
What we built
An ordering and logistics platform with customer apps, driver management tools, and an automated dispatch and routing engine.
- 30%lower operational costs
- 25%more revenue from efficiency
- 4.9★average customer rating
Returns operations platform
The challenge
A returns operation with hundreds of field users needed accurate, real-time data on multi-million dollar inventory.
What we built
An end-to-end reverse logistics platform with a custom workflow engine and offline-capable mobile apps.
- 700+users on one platform
- 99%+data accuracy from the field
- Real-timeinventory visibility
Want the full picture?
Get in touch and we'll send you detailed case studies relevant to your use case.
“Working with the Happen Software team has been an absolute pleasure. Our relationship started in 2017 where they were responsible for the entire overhaul of our 1Fetch app and systems. They delivered exactly what was agreed and to the exact time frames.Everything is delivered timeously and as agreed. It really is a stress-free process and they come highly recommended.”
Jason Psillos
1Fetch
Start small. Prove it. Then scale.
Whether it's new software, a rebuild, or AI, every engagement follows the same path. Each step has a fixed scope and a clear deliverable, and you decide whether to go further.
Free Strategy Call
30 minutes · Free
Talk through your operations, systems, and goals with a senior engineer. You'll leave with concrete next steps, whether or not we work together.
Assessment
1–2 weeks
We map your workflows and systems, find where time and money go, and give you a prioritised plan: what to build, fix, or automate with AI, with cost and risk for each.
Prove It
2–4 weeks
A working AI proof of concept on your real data, or a first working slice of new software, so you see real results before committing to the full build.
Build & Integrate
Weeks, not years
We engineer the production system, integrate it with your tools, migrate your data, and ship in increments you can see every week.
Run & Improve
Ongoing
We keep it secure, monitored, and improving under an SLA, and keep finding the next win on your roadmap.
FAQs
Usually the document-heavy work: claims, proofs of delivery, or supplier invoices. It's high-volume, rules-based, and easy to measure, so you see payback quickly and build confidence for the next project.
Yes. We connect to the systems you already run through their APIs or data exports, and build custom connectors where none exist. The goal is less re-keying, not another system to log into.
We design for the people doing the work: simple mobile screens, offline support for patchy signal, and as few taps as possible. Most of the AI runs in the background, so staff just see less admin.
With a free 30-minute strategy call with a senior engineer. We'll talk through your operations and systems and suggest practical next steps, whether or not we work together.
If it makes sense, the next step is a short, fixed-scope assessment, so you know exactly what you'd get, and what it would cost, before committing to a build.
See where AI fits in your operation
Book a free 30-minute call with a senior engineer. We'll look at your claims, documents, and workflows and point out the quickest wins.
- Senior engineers, never trainees
- 3+ year average client relationships
- Offices in Ireland & South Africa